FAQs

Welcome to Buyer Prani’s FAQ page! Below, you’ll find answers to some of the most common questions about shopping with us. If you need further assistance, please don't hesitate to contact our customer support team.

1. What products can I buy on Buyer Prani?

We offer a wide range of products including clothing, jewelry, shoes, bags, wallets, and beauty products. Our collections are regularly updated to bring you the latest trends and timeless essentials.

2. How do I place an order?

Placing an order is easy:

• Browse our product categories and select the items you wish to purchase.
• Add your chosen items to the cart.
• Proceed to checkout, enter your shipping details, and make the payment.
• Once the payment is confirmed, you will receive an order confirmation via email.

3. What payment methods do you accept?

We accept various payment methods including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Net Banking
• UPI
• Digital Wallets (Paytm, Google Pay, etc.)

4. Can I track my order?

Yes, you can track your order! Once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to track your order on our website or the courier partner’s site.

5. What is your return and exchange policy?

We want you to love what you ordered! If you’re not completely satisfied, you can return or exchange your items within 3 days of delivery, provided they are unused, in original condition, and with all tags attached. Please visit our Returns and Exchanges page for more details.

6. How do I return or exchange an item?

To return or exchange an item:

• Go to the Returns and Exchanges section on our website.
• Fill out the return/exchange request form with your order details.
• Pack the items securely in their original packaging.
• Our logistics partner will pick up the item from your doorstep.
• Once we receive the returned item, we’ll process your refund or exchange as per your preference.

7. Are there any shipping charges?

Shipping charges, if any, will be calculated at checkout and will depend on the delivery location and the weight of the package. We offer free shipping on orders above a certain amount, as mentioned on our Shipping Policy page.

8. How long does delivery take?

Delivery times vary based on your location. Typically, orders are delivered within 3-7 business days. Please refer to the estimated delivery date provided at checkout for more precise information.

9. Can I change or cancel my order after placing it?

You can change or cancel your order within 24 hours of placing it. Please contact our customer support team with your order number as soon as possible. Once the order has been shipped, changes or cancellations will not be possible.

10. What if I receive a damaged or incorrect item?

We apologize if you receive a damaged or incorrect item. Please contact our customer support team within 48 hours of receiving your order with your order number and pictures of the damaged/incorrect item. We will arrange for a replacement or refund as per your preference.

11. How do I contact customer support?

You can reach our customer support team via:

• Email: support@buyerprani.com
• Phone: +91-9794600908 (Monday to Friday, 9 AM to 6 PM)
• Live Chat: Available on our website during business hours.

12. Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website. They make the perfect gift for any occasion and are available in various denominations.

13. Is it safe to shop on Buyer Prani?

Absolutely! We use secure payment gateways and data encryption to ensure that your personal and payment information is safe. Your privacy and security are our top priorities.

14. Do you have a loyalty or referral program?

Yes, we offer a loyalty program where you can earn points on every purchase that can be redeemed for discounts on future orders. We also have a referral program that rewards you when you refer friends and family to Buyer Prani. Visit our Loyalty and Referral Program page for more details.

If you have any other questions or need further assistance, please don’t hesitate to contact us. Happy shopping at Buyer Prani!